Customer Service

CONTACT US

By email: Click here to email EnclosureHub customer service
 
By phone: (p) 419-864-3000   
 
By mail for correspondence: EnclosureHub Customer Service, 201 Cunard Street, Cardington, OH 43315
 
  

PLACING AN ORDER

To place an order online:

Add at least one item meeting company and vendor minimums to your shopping cart and then go to checkout (or click the Checkout button in the top right corner of the webpage).
Before completing an order online you must log-in or create an account.  Follow steps to complete order online.   
 
During checkout, you can select shipping options, enter payment information and discount codes if applicable, and add billing and shipping addresses.  You are also given the option to add questions or comments about your order and a customer service representative will contact you within 24 hours of placing your order.
 
What happens next?      
After you place an order, an order confirmation will be sent to the account email address.  The confirmation includes an order number and all order details.  If you find your order acknowledgment in error, please email our customer service team at info@enclosurehub.com.



ABOUT TAXES AND TAX-EXEMPT PURCHASING

Order totals shown in the order window during checkout reflect estimated tax. The actual charge to your credit card includes all applicable taxes calculated at the time your order is shipped. Those tax amounts appear on your invoice.
 
Our tax policy: The taxes we charge on products are based on state and local tax laws and tax rates. The tax for an order depends on the delivery address and the location from which the order is shipped. If an order is made up of items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations.

Where required, tax is also applied to the shipping and handling charges.

If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling, because shipping and handling charges are nonrefundable as soon as an item has been shipped.

If you have questions, contact us.

Tax-exempt purchases: If you're making a purchase for a tax-exempt organization or you're an individual who qualifies for a tax exemption, contact us.

To ensure compliance with tax laws, we must receive completed forms and verify some information before a purchase can be placed without tax.