Orders
Orders may be placed via fax, email, or this website. Customers must supply a phone number, billing address, shipping address, and email address. Credit card payment is required on all orders less than $2,000, unless you are a customer with established terms. COD orders are not accepted. Customers wishing to establish a credit terms account must complete the on-line credit application.
Order Confirmations
All orders are confirmed via email on the day received but may be processed the next business day if received after normal business hours.
Order Changes / Cancellations
Changes to existing orders and order cancellations can only be made by fax or email and will be honored if communicated before shipment occurs. Please reference your order confirmation number.
Pricing
All pricing is in U.S. dollars.
Same Day Shipping
We feature same day shipping on orders received by 11:45pm EST on business days. Products that are not available to ship same day will go out the next available business day. You will be notified of products that are back-ordered due to being out of stock.
Shipping Methods and Charges
We offer several different shipping methods in order to meet your delivery needs including UPS, FedEx, DHL, etc. Our standard freight and handling charges are computed based upon total order value and are added to the invoice. Standard freight and handling charges assume ground shipment Requests for air shipments may be made via fax or email. PLEASE NOTE: the shipping charges calculated online are estimated and you will be billed that actual charges, which may be different from the estimated charges, once the order ships. EnclosureHub does not add a premium to shipping charges so these amounts are the actual cost of shipping your items from the respective vendors. If you would prefer to supply your own shipping carrier information you may do so when you order and the estimated shipping charges will not be applied.
Back Orders
While it is our goal to carry sufficient inventory to meet demand at all times, we may experience temporary stock-outs for certain items. Shortly after placing your order you will receive email notification of any back ordered items and their anticipated ship date. Back orders may be cancelled prior to shipping by contacting customer service at info@enclosurehub.com.
Returns
Returned material will not be accepted without an EnclosureHub issued Material Return Authorization (MRA). Returned materials must be of current design, purchased within the last 30 days, unused, in the original carton, and in good condition. All returned material must be shipped freight prepaid. Collect shipments will not accepted. Credit on accepted returns will be issued less a 20% restocking fee.
Warranty Returns
All EnclosureHub products carry a 30 day warranty against defects in materials and workmanship. If a product fails to preform properly within 30 days from the date of purchase, we will replace it or repair it at our option. All returns must be accompanied by a Material Return Authorization (MRA). Please contact customer service via fax or email obtain an MRA.
PAYMENT OPTIONS
Credit Cards
We accept VISA, Mastercard, Discover, and American Express credit cards. Orders totaling less than $2,000 require payment by credit card. When ordering by credit card be sure to provide the corresponding billing address and telephone number for the credit card. Incorrect information may delay the processing of your order. Credit card transactions will be approved online by your credit card issuer, but your credit card will not be charged until your order ships.
Purchase Orders
Orders totaling less than $2000 require payment by credit card. You must have an approved credit account established in order to purchase with a Purchase Order (PO) number. To establish an account, fax us your Credit Application. We try to evaluate credit applications within 2 business days. Your order will ship upon credit approval.
*Customers wishing to establish a credit terms account must complete the credit application prior to terms being established.
Taxes
All tax exempt customers must provide a tax exempt certification. Please fax to us at (216) 267-5392.
Security
We understand that the security of your personal information is important to you. When you order from EnclosureHub your transactions are protected by Verisign, the leader in internet security, so you can safely enjoy the convenience of being able to purchase online.
